Nisja p\u00ebr fluturimin e \u00a0Austrian Airlines n\u00eb A320 ka filluar. Nadine Wetter \u00ebsht\u00eb kreu i ekuipazhit t\u00eb kabin\u00ebs. Ajo p\u00ebrsh\u00ebndet pasagjer\u00ebt e par\u00eb: “P\u00ebrsh\u00ebndetje, mir\u00eb se vini! A e dini se ku duhet t\u00eb uleni?” S\u00eb pari, ajo shikon me kujdes n\u00eb fytyr\u00eb secilin prej 180 pasagjer\u00ebve.<\/p>\n
Shikimi i stjuard\u00ebve: \u00e7far\u00eb informacioni mund t\u00eb lexohet nga kontakti i par\u00eb me sy? A \u00ebsht\u00eb personi i zem\u00ebruar? Ka p\u00ebrdorur alkool apo drog\u00eb? Apo tek personi \u00ebsht\u00eb thjesht nj\u00eb frik\u00eb e thjesht\u00eb nga fluturimi?<\/p>\n
“Kur v\u00ebrej nj\u00eb pasagjer q\u00eb \u00ebsht\u00eb agresiv gjat\u00eb hipjes n\u00eb aeroplan, p\u00ebr shembull, i afrohemi p\u00ebrs\u00ebri p\u00ebr t\u00eb vler\u00ebsuar situat\u00ebn si\u00e7 duhet”, thot\u00eb Wetter, e cila \u00ebsht\u00eb p\u00ebrgjegj\u00ebse p\u00ebr sigurin\u00eb, sh\u00ebrbimin dhe menaxhimin e ekuipazhit t\u00eb kabin\u00ebs n\u00eb fluturim. “Pastaj duhet t\u00eb vendosim relativisht shpejt: a mund t\u00eb fluturoj\u00eb ky pasagjer apo, n\u00eb rastin m\u00eb t\u00eb keq, duhet ta largojm\u00eb nga avioni?”<\/p>\n
Nj\u00eb vler\u00ebsim i shpejt\u00eb n\u00eb pak sekonda<\/strong><\/p>\n Ajo q\u00eb b\u00ebjn\u00eb syt\u00eb tan\u00eb \u00ebsht\u00eb v\u00ebrtet e pabesueshme. Syt\u00eb na ndihmojn\u00eb t\u00eb njohim format, ngjyrat dhe l\u00ebvizjet, t\u00eb orientohemi n\u00eb hap\u00ebsir\u00eb \u200b\u200bdhe t\u00eb vler\u00ebsojm\u00eb njer\u00ebzit dhe situatat.<\/p>\n Gjendja mendore e nj\u00eb personi mund t\u00eb vler\u00ebsohet mjaft mir\u00eb p\u00ebrmes kontaktit t\u00eb kujdessh\u00ebm me sy, konfirmon Profesor Leonhard Schilbach, psikiat\u00ebr, studiues i nd\u00ebrveprimit njer\u00ebzor dhe mjek kryesor n\u00eb klinik\u00ebn LVR n\u00eb D\u00fcsseldorf.<\/p>\n N\u00eb dokumentarin e sh\u00ebndetit publik ARD “Trupi im. Syt\u00eb e mi”, shkenc\u00ebtari shpjegon se “shikimi yn\u00eb skanues” n\u00eb fakt bazohet n\u00eb neurobiologji. “Rajonet e trurit reagojn\u00eb brenda milisekondave, k\u00ebshtu q\u00eb vler\u00ebsimi i par\u00eb formohet n\u00eb nj\u00eb \u00e7ast.”<\/p>\n Leximi i syve nuk \u00ebsht\u00eb i nj\u00ebjt\u00eb me profilizimin<\/strong><\/p>\n P\u00ebrve\u00e7 trajnimit n\u00eb situata krize, vet\u00ebmbrojtjes, ndihm\u00ebs s\u00eb shpejt\u00eb dhe mikpritjes, ky “shikim skanues” i praktikuar \u00ebsht\u00eb nj\u00eb nga aft\u00ebsit\u00eb m\u00eb t\u00eb r\u00ebnd\u00ebsishme p\u00ebr asistent\u00ebt e fluturimit. Megjithat\u00eb, kjo “superfuqi” vizuale nuk duhet t\u00eb ngat\u00ebrrohet me leximin profesional t\u00eb shprehjeve t\u00eb fytyr\u00ebs t\u00eb p\u00ebrdorura n\u00eb psikoterapi ose profilizimin e FBI-s\u00eb.<\/p>\n “Megjithat\u00eb, asistent\u00ebt e fluturimit me p\u00ebrvoj\u00eb zhvillojn\u00eb nj\u00eb ndjenj\u00eb t\u00eb pagabueshme t\u00eb situatave specifike gjat\u00eb hipjes n\u00eb bord gjat\u00eb viteve”, shpjegon Alexander Ziss, menaxher komunikimi n\u00eb qendr\u00ebn e Trajnimit t\u00eb Aviacionit Lufthansa.<\/p>\n Qendra n\u00eb Mynih trajnon pilot\u00eb dhe ekuipazh kabine p\u00ebr t\u00eb gjitha linjat ajrore n\u00eb Grupin Lufthansa, i cili p\u00ebrfshin Austrian Airlines q\u00eb nga viti 2009.<\/p>\n Me m\u00eb shum\u00eb se 20 vjet p\u00ebrvoj\u00eb n\u00eb fluturim, Nadine Wetter punon gjithashtu si instruktore e ekuipazhit t\u00eb kabin\u00ebs. N\u00eb seminaret e saj, ajo shpjegon se syt\u00eb jo vet\u00ebm q\u00eb sh\u00ebrbejn\u00eb si skaner, por edhe si nj\u00eb mjet ky\u00e7 p\u00ebr komunikim brenda ekipit t\u00eb fluturimit.<\/p>\n Puna brenda n\u00eb lart\u00ebsi deri n\u00eb 12,000 metra paraqet sfida t\u00eb ve\u00e7anta. P\u00ebr m\u00eb shum\u00eb se 2,500 asistent\u00eb fluturimi n\u00eb Austrian Airlines, komunikimi joverbal \u00ebsht\u00eb p\u00ebr k\u00ebt\u00eb arsye thelb\u00ebsor.<\/p>\n “Ne jemi t\u00eb trajnuar p\u00ebr t\u00eb zgjidhur nj\u00eb situat\u00eb sa m\u00eb shpejt t\u00eb jet\u00eb e mundur dhe e dim\u00eb se mund t\u00eb mb\u00ebshtetemi te nj\u00ebri-tjetri 100 p\u00ebr qind n\u00eb \u00e7do koh\u00eb, edhe n\u00ebse nuk e njohim fare nj\u00ebri-tjetrin”, thot\u00eb Wetter. Puna n\u00eb grup dhe qet\u00ebsia jan\u00eb thelb\u00ebsore, ve\u00e7an\u00ebrisht kur situata b\u00ebhet stresuese. “N\u00ebse t\u00eb z\u00eb paniku, nuk mund ta hap\u00ebsh der\u00ebn dhe t\u00eb dal\u00ebsh jasht\u00eb.”<\/p>\n Kontrollimi i shprehjeve t\u00eb fytyr\u00ebs dhe gjesteve \u00ebsht\u00eb \u00e7el\u00ebsi Rregullat e arta jan\u00eb: mbajini krah\u00ebt t\u00eb relaksuar, kurr\u00eb mos i kryq\u00ebzoni; mbani nj\u00eb pozicion t\u00eb hapur t\u00eb trupit, mos u mb\u00ebshtetni askund dhe gjithmon\u00eb mbani kontakt me sy si me koleg\u00ebt ashtu edhe me pasagjer\u00ebt.<\/p>\n Sinkronizimi i val\u00ebve t\u00eb trurit<\/strong><\/p>\n Syt\u00eb tan\u00eb kan\u00eb nj\u00eb rol t\u00eb dyfisht\u00eb – ata marrin dhe d\u00ebrgojn\u00eb sinjale, prandaj jan\u00eb nj\u00eb pjes\u00eb ky\u00e7e e komunikimit njer\u00ebzor. P\u00ebrmes shikimit ton\u00eb, ne thithim informacionin vizual, por n\u00eb t\u00eb nj\u00ebjt\u00ebn koh\u00eb d\u00ebrgojm\u00eb sinjale sociale dhe fillojm\u00eb nd\u00ebrveprimin.<\/p>\n Leonhard Schilbach shpjegon se \u00e7far\u00eb ndodh n\u00eb tru n\u00eb k\u00ebto momente: “N\u00eb t\u00eb ashtuquajturin rrjet mentalizimi, i cili na ndihmon t\u00eb vendosim veten n\u00eb vendin e njer\u00ebzve t\u00eb tjer\u00eb, t\u00eb nj\u00ebjtat rrjete n\u00eb trurin e t\u00eb dy njer\u00ebzve q\u00eb komunikojn\u00eb jan\u00eb t\u00eb lidhura neurofunksionalisht.”<\/p>\n Ky fenomen quhet komunikim nd\u00ebrcerebral dhe \u00ebsht\u00eb m\u00eb i theksuar gjat\u00eb t\u00eb luajturit muzik\u00eb, puthjes ose shahut s\u00eb bashku.<\/p>\n “Ky proces zhvillohet kryesisht n\u00eb m\u00ebnyr\u00eb t\u00eb pavet\u00ebdijshme”, thot\u00eb psikiatri dhe neuroshkenc\u00ebtari. P\u00ebr fat t\u00eb mir\u00eb, aft\u00ebsia p\u00ebr t\u00eb par\u00eb nj\u00eb situat\u00eb nga perspektiva e nj\u00eb personi tjet\u00ebr mund t\u00eb st\u00ebrvitet, ashtu si leximi i sinjaleve joverbale.<\/p>\n Syt\u00eb dhe empatia – baza e pun\u00ebs s\u00eb fluturimit<\/strong><\/p>\n T\u00eb dyja k\u00ebto procese shkaktohen nga rrjeti i mentalizimit i lartp\u00ebrmendur. “\u00cbsht\u00eb interesante q\u00eb aktivizohet automatikisht sapo i kushtojm\u00eb v\u00ebmendje shikimit t\u00eb dikujt. Truri yn\u00eb social m\u00eb pas p\u00ebrpiqet t\u00eb kuptoj\u00eb se \u00e7far\u00eb po ndodh brenda atij personi, \u00e7far\u00eb po mendon dhe \u00e7far\u00eb i ka t\u00ebrhequr v\u00ebmendjen\u201d, shpjegon Schilbach.<\/p>\n Kjo aft\u00ebsi \u00ebsht\u00eb jetike p\u00ebr ekuipazhin e kabin\u00ebs. Gjat\u00eb nj\u00eb fluturimi, Wetter ec\u00ebn n\u00ebp\u00ebr kabin\u00eb dhe v\u00ebzhgon fytyrat e pasagjer\u00ebve. “K\u00ebshtu e njoh un\u00eb shqet\u00ebsimin, britmat e fshehura p\u00ebr ndihm\u00eb ose frik\u00ebn. Shum\u00eb pasagjer\u00eb pranojn\u00eb hapur se kan\u00eb frik\u00eb nga fluturimi dhe k\u00ebrkojn\u00eb ndihm\u00eb\u201d, thot\u00eb ajo.<\/p>\n N\u00eb situata t\u00eb tilla, kreu i ekuipazhit t\u00eb kabin\u00ebs gjithmon\u00eb gjen koh\u00eb p\u00ebr t\u00eb zhvilluar nj\u00eb bised\u00eb “nj\u00eb me nj\u00eb\u201d. Empatia \u00ebsht\u00eb thelb\u00ebsore k\u00ebtu. Kur flet me pasagjer\u00ebt, ajo mund t\u00eb ndiej\u00eb sakt\u00ebsisht se si u transmetohet atyre paqja e saj e brendshme.<\/p>\n Nj\u00eb dritare n\u00eb shpirtin e dikujt tjet\u00ebr<\/strong><\/p>\n “\u00cbsht\u00eb interesante q\u00eb syt\u00eb mund t\u00eb jen\u00eb v\u00ebrtet nj\u00eb dritare n\u00eb shpirtin e dikujt tjet\u00ebr\u201d, thot\u00eb Schilbach. “Me reagimin e saj, Nadine u lejon pasagjer\u00ebve t\u00eb din\u00eb se i sheh ata dhe i kupton se si ndihen.\u201d<\/p>\n Kjo aft\u00ebsi \u00ebsht\u00eb e pa\u00e7muar kur b\u00ebhet fjal\u00eb p\u00ebr p\u00ebrballimin e frik\u00ebs, thekson psikiatri bazuar n\u00eb p\u00ebrvoj\u00ebn e tij t\u00eb gjer\u00eb klinike. “Njer\u00ebzit ndihen m\u00eb t\u00eb sigurt kur shohin se dikush e kupton at\u00eb q\u00eb po kalojn\u00eb dhe i pyet se si jan\u00eb. Kjo ka nj\u00eb efekt tep\u00ebr qet\u00ebsues.\u201d<\/p>\n Vet\u00eb Nadine Wetter konfirmon se “shikimi i skanerit\u201d n\u00eb nj\u00eb fluturim funksionon vet\u00ebm n\u00ebse kombinohet me empati t\u00eb v\u00ebrtet\u00eb. “Kur zbres nga avioni, pasagjer\u00ebt shpesh vijn\u00eb tek un\u00eb p\u00ebr t\u00eb m\u00eb fal\u00ebnderuar. Ata thon\u00eb se p\u00ebr ta kishte shum\u00eb r\u00ebnd\u00ebsi q\u00eb un\u00eb rrezatoja qet\u00ebsi dhe u ngulisja nj\u00eb ndjenj\u00eb sigurie.\u201d \/ DW<\/p>\n","protected":false},"excerpt":{"rendered":" Nisja p\u00ebr fluturimin e \u00a0Austrian Airlines n\u00eb A320 ka filluar. Nadine Wetter \u00ebsht\u00eb kreu i ekuipazhit t\u00eb kabin\u00ebs. Ajo p\u00ebrsh\u00ebndet pasagjer\u00ebt e par\u00eb: “P\u00ebrsh\u00ebndetje, mir\u00eb se vini! A e dini se ku duhet t\u00eb uleni?” S\u00eb pari, ajo shikon me kujdes n\u00eb fytyr\u00eb secilin prej 180 pasagjer\u00ebve. Shikimi i stjuard\u00ebve: \u00e7far\u00eb informacioni mund t\u00eb lexohet<\/p>\n","protected":false},"author":1,"featured_media":16134,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":{"0":"post-16133","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-lifestyle"},"_links":{"self":[{"href":"https:\/\/revistatrend.com\/index.php\/wp-json\/wp\/v2\/posts\/16133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/revistatrend.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/revistatrend.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/revistatrend.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/revistatrend.com\/index.php\/wp-json\/wp\/v2\/comments?post=16133"}],"version-history":[{"count":1,"href":"https:\/\/revistatrend.com\/index.php\/wp-json\/wp\/v2\/posts\/16133\/revisions"}],"predecessor-version":[{"id":16135,"href":"https:\/\/revistatrend.com\/index.php\/wp-json\/wp\/v2\/posts\/16133\/revisions\/16135"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/revistatrend.com\/index.php\/wp-json\/wp\/v2\/media\/16134"}],"wp:attachment":[{"href":"https:\/\/revistatrend.com\/index.php\/wp-json\/wp\/v2\/media?parent=16133"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/revistatrend.com\/index.php\/wp-json\/wp\/v2\/categories?post=16133"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/revistatrend.com\/index.php\/wp-json\/wp\/v2\/tags?post=16133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n“E t\u00ebra \u00e7far\u00eb duhet \u00ebsht\u00eb nj\u00eb rrotullim i pavet\u00ebdijsh\u00ebm i syve -pasagjerido ta v\u00ebr\u00eb re dhe ai gjest i vet\u00ebm mund t\u00eb shkaktoj\u00eb konflikt\u201d, thot\u00eb ky instruktor. Kjo \u00ebsht\u00eb arsyeja pse \u00ebsht\u00eb jasht\u00ebzakonisht e r\u00ebnd\u00ebsishme t\u00eb kontrolloni shprehjet dhe l\u00ebvizjet tuaja t\u00eb fytyr\u00ebs.<\/p>\n